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Service

Qualified Technicians

Ez Rides service department is located at the Lakefield Warehouse location. Qualified technicians are on-site. Due to high demand only scheduled appointments are accepted, no walk in appointments are available.

fill out the form below

Fill out a service inquiry:

  • Step 1

    Fill out all sections of service form below to apply for a service inquiry. Please note all requests are taken in order of application date.

  • Step 2

    Receive a confirmation email that the form was processed from ezrides@reply.repairshopr.com Please note this is not confirmation that Service has viewed the ticket.

  • Step 3

    Confirm work or parts necessary to complete service with a service tech and schedule a drop-off or pickup date. Do not bring your item to the stores without a confirmation.

  • Updates

    Service tickets are processed in submission order and receive automated updates via the service portal to your specified email. If unable to view updates, check your spam folder.

  • Service Team Hours: Open Monday – Saturday | 8 AM – 4 PM
  • Service Team Hours: Open Monday – Saturday | 8 AM – 4 PM
  • Service Team Hours: Open Monday – Saturday | 8 AM – 4 PM
  • Service Team Hours: Open Monday – Saturday | 8 AM – 4 PM

In House Service

Customers are responsible for bringing defective products to an EZ Rides location for warranty evaluation and repair. Any shipping, transportation, or handling costs incurred in getting the product to an EZ Rides location are also the customer’s responsibility.

FAQ

Did my service request go through?

Upon completion of the service request form, a confirmation email will be sent to the specified email address. If you do not receive this email within 30 minutes, kindly check your spam folder or attempt again.

Include ezrides@reply.repairshopr.com in your address book to minimize missed emails.

Service tickets are processed in submission order and receive automated updates via the service portal to your specified email. If unable to view updates, check your spam folder.

How do I take my product in for service?

Upon approval from a service technician, the service department will provide you with a scheduled drop-off time at the closest EZ Rides location to you. No products can be dropped off without a confirmed service appointment due to limited mall space. All service is conducted at the Lakefield Warehouse, not in-store.

If you require home pickup services this can be arranged with our delivery department.

Will my service appointment be covered by warranty?

Your product's warranty eligibility is contingent on factors such as purchase date, service needed, and product type. While EZ Rides aims to offer manufacturer warranties, constraints may prevent coverage. Refer to the Warranty Policy for more details.

I need to order a specific part for my product.

Please fill out a service form if you require a diagnosis and part ordering for your product.

If you know the specific part you require and will be completing the work yourself please email service@ezrides.ca for part specific ordering.

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