Collection: Service
Qualified Technicians
Ez Rides service department is located at the Lakefield Warehouse location. Qualified technicians are on-site. Due to high demand only scheduled appointments are accepted, no walk in appointments are available.
- Service by appointment only, fill out the form below.
- Open weekdays 9-5
- Service by appointment only, fill out the form below.
- Open weekdays 9-5
In House Service
The customer is responsible for bringing the defective product to an EZ Rides location for warranty evaluation and repair. The customer is also responsible for any shipping, transportation or handling costs associated with bringing the product to an EZ Rides location.
Service Calls
Service calls in a 75km radius from the store purchased is a base fee of $119.00 CDN. Service calls beyond 75km of store purchased from are pro-rated at a $50.00 CDN dispatch fee + $2.00/km travelled. Large pallet items are subject to extra fees.
FAQ
Did my service request go through?
Did my service request go through?
Upon completion of the service request form, a confirmation email will be sent to the specified email address. If you do not receive this email within 30 minutes, kindly check your spam folder or attempt again.
Include ezrides@reply.repairshopr.com in your address book to minimize missed emails.
Service tickets are processed in submission order and receive automated updates via the service portal to your specified email. If unable to view updates, check your spam folder.
How do I take my product in for service?
How do I take my product in for service?
Upon approval from a service technician, the service department will provide you with a scheduled drop-off time at the closest EZ Rides location to you. No products can be dropped off without a confirmed service appointment due to limited mall space. All service is conducted at the Lakefield Warehouse, not in-store.
If you require home pickup services this can be arranged with our delivery department. Service calls in a 75km radius from the store purchased is a base fee of $119.00 CDN. Service calls beyond 75km of store purchased from are pro-rated at a $50.00 CDN dispatch fee + $2.00/km travelled. Large pallet items are subject to extra fees.
Will my service appointment be covered by warranty?
Will my service appointment be covered by warranty?
Your product's warranty eligibility is contingent on factors such as purchase date, service needed, and product type. While EZ Rides aims to offer manufacturer warranties, constraints may prevent coverage. Refer to the Warranty Policy for more details.
I need to order a specific part for my product.
I need to order a specific part for my product.
Please fill out a service form if you require a diagnosis and part ordering for your product.
If you know the specific part you require and will be completing the work yourself please email service@ezrides.ca for part specific ordering.