Service & Repairs
Book a repair online
Tell us what's wrong with your e-bike, scooter or mobility scooter. A service technician reviews requests in the order they arrive, then gets in touch to book a drop-off or pickup.
- Technicians trained to manufacturer standards
- By appointment only, no walk-ins
How it works
How a repair gets booked
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Send your request
Fill out every step of the form below. Requests are handled in the order they arrive.
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Watch for a confirmation email
It comes from ezrides@reply.repairshopr.com and means we received your request, not that a technician has reviewed it yet. Not there in 30 minutes? Check your spam folder.
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Book a drop-off or pickup
A service technician confirms the work or parts needed and schedules a drop-off or pickup date with you.
Appointment only. Please don't bring your ride to a store until a technician confirms a drop-off time.
Service request
Include your model, what happens and when it started.
Trouble with the form? Open it full-page (opens in a new tab) or email service@ezrides.ca.
Where repairs happen
Service
355 Hespeler Rd, Cambridge, Ontario
Holidays may vary
| Mon | 9:00-17:00 |
|---|---|
| Tue | 9:00-17:00 |
| Wed | 9:00-17:00 |
| Thu | 9:00-17:00 |
| Fri | 9:00-17:00 |
| Sat | Closed |
| Sun | Closed |
All repairs happen here, not in our stores. Drop-off is by appointment only.
Need your ride picked up? Home pickup can be arranged with our delivery team.
FAQ
Service Questions
Have a repair that's already in progress? Reply to your ticket email so everything stays with your ticket.
Did my service request go through?
When you finish the form, a confirmation email goes to the address you entered. If it hasn't arrived within 30 minutes, check your spam folder or send the form again.
Add ezrides@reply.repairshopr.com to your address book so you don't miss updates. Tickets are handled in the order they're submitted, and updates are emailed to you through the service portal.
How do I get an update on my ticket?
Reply to your ticket confirmation email (from ezrides@reply.repairshopr.com) or to the latest email in your ticket thread.
If your ticket was closed and the same issue is back, reply to that ticket email to reopen it. For a new issue, send a new service request.
How do I get my ride to you?
Once a technician approves the work, the service team gives you a drop-off time at the EZ Rides location closest to you. Nothing can be dropped off without a confirmed appointment because mall space is limited, and all service is done at our service centre, not in stores. Home pickup can be arranged with our delivery team for a fee.
Customers are responsible for bringing the products to an EZ Rides location. Any shipping, transportation, or handling costs are the customer’s responsibility.
Will my repair be covered by warranty?
Your product's warranty eligibility is contingent on factors such as purchase date, service needed, and product type. It is up to the manufacturers discretion to determine warranty eligibility. Refer to the Warranty Policy for more details.
I need a specific part for my ride.
Parts are sold online at ebikeparts.ca.
Not sure which part you need? Send a service request and a technician will diagnose the problem and order the right part.
