Collection: Service
FAQ
Did my service request go through?
Did my service request go through?
Upon completion of the service request form, a confirmation email will be sent to the specified email address. If you do not receive this email within 30 minutes, kindly check your spam folder or attempt again.
Include ezrides@reply.repairshopr.com in your address book to minimize missed emails.
Service tickets are processed in submission order and receive automated updates via the service portal to your specified email. If unable to view updates, check your spam folder.
How do I request an update on my ticket?
How do I request an update on my ticket?
To request an update on your ticket, reply directly to the original ticket confirmation email (ezrides@reply.repairshopr.com) or the existing email thread for your active ticket.
If your ticket has closed and you need to re-open it for the same issue, simply reply to the ticket email ezrides@reply.repairshopr.com
If you need to open a ticket for a new issue, please submit a new service request through the website.
How do I take my product in for service?
How do I take my product in for service?
Upon approval from a service technician, the service department will provide you with a scheduled drop-off time at the closest EZ Rides location to you. No products can be dropped off without a confirmed service appointment due to limited mall space. All service is conducted at one of the service locations, not in-store.
If you require home pickup services this can be arranged with our delivery department.
Will my service appointment be covered by warranty?
Will my service appointment be covered by warranty?
Your product's warranty eligibility is contingent on factors such as purchase date, service needed, and product type. While EZ Rides aims to offer manufacturer warranties, constraints may prevent coverage. Refer to the Warranty Policy for more details.
I need to order a specific part for my product.
I need to order a specific part for my product.
Please fill out a service form if you require a diagnosis and part ordering for your product.
If you know the specific part you require and will be completing the work yourself please email service@ezrides.ca for part specific ordering.
Qualified Technicians
EZ Rides has qualified technicians trained to service warranty-covered products in accordance with manufacturer standards. Our techs receive product-specific training and work closely with each manufacturer.
Due to high demand, service is available by appointment only. We are unable to accept walk-in appointments at this time.
In House Service
Customers are responsible for bringing defective products to an EZ Rides location for warranty evaluation and repair. Any shipping, transportation, or handling costs incurred in getting the product to an EZ Rides location are also the customer’s responsibility.
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