How can we help?

Ontario and Quebec: hand-delivered by our team. We call to book a window.

Rest of Canada: shipped by carrier, and a tracking number is emailed when it leaves.

In-stock units can be picked up in store.

Full shipping policy

Log in with the email you ordered with to see status and tracking.

If you ordered in store, call the store directly (numbers are in Find a store above) and they'll pull it up.

Send a service request on the Service page.

When a technician confirms an appointment, they give you a drop-off time at the EZ Rides location closest to you. Drop-off is by appointment only.

Tune-ups may be available for bikes not bought from us.

Warranty coverage is listed on your invoice. See Warranty Coverage for the details.

Ride Guard 2-year comprehensive coverage is optional at purchase.

Warranty covers manufacturing defects, not wear items, water damage or crash damage.

To start a claim, use the Service form. You'll need your order number.

See our Return and Exchange Policy for what qualifies and the return window.

Ridden units generally can't be returned but can be traded in.

Special orders and pre-orders are final.

You can apply online, in store, or by calling the finance line. Requirements and options are on the Financing page.

Questions about an existing plan, payments or payoff: finance@ezrides.ca.

It depends on the type of ride and where you use it.

Our E-Bike Regulations page explains the general rules by province, and each product page has a notice for its category.

Always check your local rules before you ride.

Some mobility products show a Pay 0 Tax badge. That means the manufacturer has certified that unit as a medical device, and we sell it tax free.

Not every model qualifies, so check the badge on the product page.

See tax-free mobility options

Yes. Fill in the Trade In form with photos and we'll give you a number before you come in.