Submission

Refund Request

  • Review

    Review the full refund policy to understand eligibility and options.

  • Locate Invoice

    If you need a copy of your invoice, please login to the user account. If you are still unable to locate your invoice, contact info@ezrides.ca

  • Submit

    Submit a refund request using the form below. Complete the form in its entirety. When the form is submitted successfully, a popup will appear indicating the submission.

Useful Links

Useful Links

Delivery Options

If you are located in Ontario or specific regions of Quebec, our delivery team offers a professional hand-delivery service for your ezride product, ensuring it arrives at your door fully assembled and thoroughly inspected. We also provide shipping services across Canada and to select destinations in the USA using tracked trusted courier partners. Most products are shipped securely in-box for your convenience. Free tracked shipping options are available for select products in Canada. View our shipping policy here.

Product Specific Info

Most of our products will have specifications on each product page to help determine the best product for you. There is also a comparison option to compare products. For any product-specific questions, please fill out our contact form or email us at service@ezrides.ca. We're here to assist you.

Warranty / Terms of Service

Shout-out an Employee

At EZ Rides, we are committed to fostering a positive workplace culture for our employees. If you've had a positive experience at one of our stores, we would love to hear about it. Email: info@ezrides.ca

Let us know how we are doing!

Gift Cards

Gift cards can be purchased both in-store and online. They do not expire and can be used for any purchase. Please keep a physical or digital copy of your gift card on hand for use. If you have misplaced your card, please contact us for assistance.