Refund policy

Return Policy: 7-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. However, we understand that sometimes a return may be necessary. Please review our return policy below:

1. Eligibility

  • You have 7 days from the date of fulfillment to initiate a return.
  • The item must be unused and undamaged, in the same condition as when you received it.

2. Return Options

You have the following options for returns:

  • Store Credit: Receive store credit for the full amount of your purchase, which can be used online or in-store at a later time.
  • Exchange: Exchange the item for a different product of equal or lesser value.
  • Refund: Receive a refund to your original payment method, minus a 20% restocking fee for eligible refundable products.

3. Deposits and Non-Refundable Charges

  • Please note that shipping costs, assembly (PDI), delivery fees, service charges, and deposits incurred during the initial purchase are non-refundable.

    • A deposit is a non-refundable, non-returnable payment made to reserve a product prior to full purchase. Deposits are applied toward the final purchase price of the product. Deposits of up to $250 may be required to secure certain items. Deposits are not eligible for refund or return, except under the Refund Policy Exception (when a product remains non-deliverable after 30 days from deposit, excluding Pre-Order items).

4. Used or Damaged Products

  • If the unit is used or damaged, please consider using the Trade-In Form to trade your product in. You will receive credit towards a future purchase or upgrade, allowing you to select a new product that better meets your needs.

5. Warranty or Technical Issues

  • If your inquiry is regarding a warranty or technical issue, please fill out a Service Ticket instead of the Refund Request Form. This will help us address your concerns more effectively.

6. Initiating a Return

  • To start the return process, please fill out the Refund Request Form in its entirety. The form will provide you with options to choose your preferred return method.
  • If you are requesting a return or refund before you have received or picked up the product, the policy still applies, including the 20% restocking fee for eligible refundable products.
  • You will receive communication regarding your request via email from accounting@ezrides.ca

7. Return Condition

  • Shipping: Ensure that the product is securely packaged to prevent damage during return shipping. Include all original packaging, accessories, and documentation that came with the product.
  • In-Store: Include all original packaging, accessories, and documentation that came with the product.

8. Inspection and Return Options

  • Once we receive your returned item, it will undergo an inspection to verify its unused and undamaged condition.
  • After inspection and communication regarding the results, you may choose to:
    • Continue with the return process and select one of the return options outlined above (store credit, exchange, or refund).
    • Pick up your product if you decide not to proceed with the return.

9. Original Packaging

  • Refunds must be requested in the original packaging from the initial purchase.

10. Exceptions

  • Orders with approved finance applications may not be eligible for return.
  • Customized, personalized, or pre-order items may not be eligible for return.
  • Trade In, Demo, Pre-Owned, and Overstock units are final sale.
  • If a product is not delivered within 30 calendar days from the date of deposit, the customer may request a full refund. This exception does not apply to Pre-Order items or Layaway Items, which may have extended delivery timelines.
    • The 30-day period begins on the date the deposit payment is received. The product must be classified as non-deliverable (i.e., not shipped or made available for pickup).

We aim to process your return as quickly as possible. Please allow 3-5 business days for the refund to reflect in your account.

To begin a refund request, fill out the form here or visit https://ezrides.ca/pages/refund-request

 

 

Thank you for choosing our products, and we appreciate your understanding of our return policy.